Privacy Policy

What this policy covers

This policy explains how Kwira Mobility Techno (“Kwira”, “we”, “us”) handles personal information when passengers, drivers and applicants use kwira.app and related Kwira services.

Information we collect

We may collect your name, verified email address, telephone number when enabled, account role, trip and fare information, support messages, payment method status, device and security information, and approximate or precise location when you choose to use location features. Driver applicants may also provide identity, licence, vehicle, insurance and eligibility documents.

How we use information

We use information to create and secure accounts, provide rides, match passengers and drivers, calculate and negotiate fares, process or reconcile payments, review driver applications, operate safety and support services, prevent fraud, comply with law, and improve Kwira.

Account providers

If you choose Google or Apple sign-in, the provider may give us a verified account identifier, name and email address according to the permissions you approve. We use that information only to create, find and secure your Kwira account. Provider sign-in is optional; email sign-in remains available.

Sharing

We share only information needed to provide the service—for example, necessary trip details between a matched passenger and driver—and with contracted infrastructure, email, mapping, payment, security and support providers. We do not sell personal information.

Storage and security

We apply access controls, encrypted connections, secure session cookies and other safeguards appropriate to the information. No internet service is completely risk-free. We retain information only for operational, safety, legal and accounting needs, then delete or de-identify it where appropriate.

Pre-launch registrations and campaign attribution

When you join the launch list, we store your first and last name, mobile number, email, city, rider or driver interest, referral code and campaign source, together with registration dates and your notification choices. We use this information to prepare launch, recruit drivers and measure creator campaigns. Browser session storage keeps referral and UTM information during your visit; it does not store your contact details. We record browser-session visits rather than fingerprinting visitors.

Email-code verification links a registration to its verified email account. Driver interest does not mean driver approval. Selected staff can view registration segments and campaign reports. We do not send promotions without your selected consent, and launch marketing dispatch remains inactive during setup. Future marketing sends must check verification and current consent. You can withdraw consent through notification preferences or the unsubscribe link supplied in a future message. Anonymous repeat submissions cannot re-enable withdrawn consent. We retain launch leads while needed for launch and follow-up, and review or remove them when that purpose ends, subject to legitimate record-retention requirements.

Your choices

You may decline optional location access, choose email instead of a social sign-in provider, sign out, and ask to access, correct or delete eligible account information. Some trip, safety or financial records may need to be retained by law or for legitimate claims.

Contact us

For privacy questions or requests, use Kwira Help & Support. If you cannot sign in, use the account email-code flow first so we can verify your identity.